STORE POLICY
Customer Care
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Privacy & Safety
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ​www.dogueelegance.com​ (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information to the extent our payment processors provide and in accordance with their laws, we do not explicitly store any credit card information except the last few digits of your card to help identify the card used but we cannot make transactions with this information, we collect other data upon your purchase such as email address, phone number & home address. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
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USE OF YOUR INFORMATION
We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and / or order confirmations). Additionally, we use this Order Information to:
Create and mange your account,
Fulfill and manage purchases,
Communicate with you via targeted advertising, discounts, newsletters, or other promotional material,
Compile anonymous statistical data and analysis for use internally or with third parties,
Increase Site efficiency,
Resolve disputes and troubleshoot problems,
Respond to customer service requests,
Screen our orders for potential risk or fraud, and
Perform other business activities as required.
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DISCLOSURE OF YOUR PERSONAL INFORMATION
We may share your information in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your Personal Information with third parties that provide services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services and marketing assistance.
We use Google Analytics to help us understand how our customers use the Site. You can read about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
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BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
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SMS & EMAIL MARKETING
Upon your purchase or subscription to our mailing list, you may receive email communications and SMS promotions as part of our marketing, you can opt out anytime and unsubscribe from our lists anytime. You may need to send an SMS to unsubscribe separately from the email communications, you will only be contacted via these channels upon your purchase or by subscribing to our lists. Unsubscribe anytime. We do not sell this information to anyone.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email via the contact form on the website.
Wholesale Inquiries
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it to the next level!
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- AfterPay (Australia only)